South Kentucky RECC is always concerned about our community, including the health and safety of its members, employees and the general public, and we are taking steps now to be prepared in the event there is significant impact from the Coronavirus (COVID-19) in our communities.
Our goal is to keep key personnel, such as line workers and member service representatives, available during this situation, so we can continue to provide the reliable service you expect from us.
However, there are some things that we are doing to protect our members and employees from possible exposure to COVID-19 or any other illness. To that end, beginning Monday, March 16, all South Kentucky RECC community rooms will be closed through the end of May. We are contacting those individuals that had rented rooms to inform them of this decision. Because this is a rapidly changing situation, at this time, we will not be accepting any new reservations until we have clear insight on it, or national/world health organizations have lifted restrictions.
We are asking all non-essential visitors to our offices be limited during this event. South Kentucky RECC has taken additional housekeeping steps to keep offices as clean as possible, but we strongly encourage our members to voluntarily limit office visits and use alternative methods for paying their bills. Bills can be paid through the drive-thru at each office, by telephone-(800) 264-5112, online at www.skrecc.com, by smart phone app (search SKRECC in App or Play stores) or at the Somerset kiosk. Members simply need their member number, located on their bill, to navigate these options. We also offer direct withdrawal and have a PrePay program, which allows members the option to pay for their electric before they use it or as they use it. Members can call their local offices or (800) 264-5112 with questions about or assistance with any of these options.
This is the type of opportunity that scammers tend to try to take advantage of, and South Kentucky RECC wants members to beware of anyone posing as a co-op employee, particularly by telephone. Should you receive a phone call from someone claiming to be a representative of our organization, making threats of disconnection or demanding payments, please hang up and call your local office or (800) 264-5112. Never give any personal or financial information to someone who calls and claims to be from the co-op. If a member initiates the call to South Kentucky RECC to pay their bill or for some other business transaction, then it is safe to tell employees such information.
Currently, there have been no reported cases of COVID-19 in our area, and South Kentucky RECC is trying to be proactive in its response. To stay up-to-date on any changes to South Kentucky RECC’s operations, please follow us on social media: SKRECC on Facebook and Twitter and SoKyRECC on Instagram; or visit our web site at www.skrecc.com.
