Glasgow, KY – T.J. Regional Health is partnering with food management company Culinary Services Group to provide innovative menus and freshly prepared meals while enhancing patient engagement and satisfaction. The healthcare provider’s three retail venues will enjoy customer-driven menus featuring a wide variety of local favorites and healthy options. Culinary Services Group will assume responsibility for dining services at T.J. Samson Community Hospital, T.J. Health Columbia and the Shanti Niketan Hospice Home in early September. The decision to change food service providers was made by hospital administration to improve patient satisfaction and position the hospital at the forefront of modern patient service.
“We pride ourselves on listening to patient feedback and are confident that the partnership with Culinary Services Group will assist us in providing the best possible experience for our patients,” said Jim Lee, Executive Vice President for Support Services at T.J. Regional Health. “We are looking forward to making adjustments to our menu that are customized for the area we live in while still meeting our patients’ nutritional requirements,” Lee said.
One of the first impressions a hospital makes on their patients and visitors is the quality of their food. After lengthy discussions and research, it was easy to see that the values of Culinary Services Group aligned with those of T.J. Regional Health.
Culinary Services Group aims to drive patient satisfaction through fresh, new menus that align with current food trends. The company will use technology to improve the overall dining experience. For patients, bedside orders will soon be placed using tablets. The company will install a state-of-the art Point-of-Sale System at the hospital’s cafeteria-style retail space and its two bistro-style cafes. The new system will not only track revenues accurately, but it will provide consumer insights allowing the company to tailor its menus and offerings to the surrounding community. The enhanced dining program also offers T.J. Regional the opportunity to give back to the local community by partnering with Culinary Services Group on community outreach opportunities.
“Community Outreach is one of the pillars of this organization, and the partnership with CSG will allow us to do even more outreach in the communities we serve,” Lee said.
Culinary Services Group first entered the Kentucky market in 2021 and is invested in growing its regional footprint. The food service company exclusively serves hospitals, senior living, and behavioral health facilities through a unique approach. Each location they serve receives a customized menu, tailored to the preferences of its patients and staff while accounting for regional preferences and cooking styles. The company is also at the forefront of new technologies and innovative methods of food service through touch screen devices, state-of-the-art software, and even robotics. To learn more partnering with Culinary Services Group in Kentucky, pleasecontact their sales team.
